If there has been an error in the processing of your order, or if you wish to return materials for other reasons, please contact our Customer Service Department. Below are the general guidelines for returns.

1. No returns will be accepted without prior authorization. You must contact our Customer Service Department to receive a return authorization number.
   
2. Returned materials which must be in salable condition, with no marks or evidence of use
   inside or outside. Please return complete product.
   
3. Packages should be securely wrapped so they are not damaged in transit.
   
4. Return authorization number must be displayed on outside of package, and printed on a copy of the original invoice or packing slip inside the package.
   
5. Materials which are returned must be received by our warehouse by the end of the quarter for which they were printed. For Vacation Bible School the date is September 15.
   
   Fall material must be returned by November 30.
   
   Winter material must be returned by February 28.
   
   Spring material must be returned by May 31.
   
   Summer material must be returned by August 31.
   
   
6. Undated adult and senior high materials and catalog items may be returned if the material is still in print, and should be returned no later than 12 months from invoice date.
   
7. Nonsalable and non-RBP items will not be credited or sent back to customer.
   
8. Return no more than 15% of the church’s total purchases.

VBS Returns
Due to the seasonal nature of Vacation Bible School products (and other factors), some of our VBS materials may not be returned for credit. Please note that the following items are not returnable for credit:

• All Director’s Resources (excluding Introductory Kit)
• All Departments: Teacher books
• All Departments: Visual packets
• All Promotional Items
• All Craft Items
• All Music Items
• All Attendance Items
• All Gifts & Awards
• Evangelism Resources – Salvation Poster, Gospel Bookmarks, Set Sail! Family Fun, Good News Beach Ball
• All Puppet Resources