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Orders
QUESTIONS
ANSWERS
  1. May I return unused Sunday School materials?
    Yes, in compliance with our Return Policy. The materials must be unmarked and in salable condition. No returns will be accepted without prior authorization. Please read our Return Policy for complete details HERE.
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  2. Why do I need a return authorization?
    Not all materials are returnable, and there are limits on how many items may be returned and how long you have to return them. You will not receive full credit for returned items that do not follow our policy found HERE.
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  3. What do I do if I can’t find the original invoice or packing slip?
    You may review the orders, credits, and payment history for your account for the past twelve months on our secure Web site HERE. You will need your account number and zip code to access this information.
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  4. What happens if I return material after the deadline?
    You will not receive any credit for those items. We donate many of these materials to missionaries through Gospel Literature Services.
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  5. How do I download an order form?
    Order forms are found on our Help menu HERE.
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  6. How do I check on the status of an order?
    You may review your order details and shipping status for the past twelve months on our secure Web site HERE. You will need your account number and zip code to access this information.
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  7. How can I find what I ordered before?
    You may review the orders, credits, and your payment history for the past twelve months on our secure Web site HERE. You will need your account number and zip code to access this information.
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  8. May I sign up to receive my orders automatically every quarter?
    No, not at the present time.
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  9. Why was I charged a fee for copying material that is no longer on your order blank?
    Material that is not on the order blank is still protected by copyright. Some of this material will come back around in the normal curriculum cycle of a department; some of it may be picked up and used in another format. If you absolutely must have something that is not on the current order blank and we give you permission to make copies, we will ask you to pay for those copies.
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